At Piccu, we primarily offer digital photo enhancement services. This shipping policy outlines our delivery methods and any policies related to physical products we may offer.
Digital Service Delivery
Our primary service is AI-powered baby photo enhancement, which is delivered digitally through our platform.
- Processing Time: Most photo enhancements are completed within 24-48 hours
- Delivery Method: Enhanced photos are available for download directly from your account
- File Formats: We provide high-resolution JPEG files suitable for printing and sharing
- Storage Period: Your enhanced photos remain available in your account for 90 days
Physical Product Shipping
While we primarily offer digital services, we may occasionally offer physical products such as printed photos or merchandise.
Shipping Areas
We currently ship physical products within India. International shipping may be available upon request.
Processing Time
Physical orders are typically processed within 3-5 business days before shipping.
Shipping Methods & Timeframes
- Standard Shipping: 7-14 business days within India
- Express Shipping: 3-5 business days within India (additional charges apply)
- Local Delivery: Same day or next day delivery available in Bangalore
Shipping Costs
Shipping costs vary based on the delivery location and shipping method selected:
- Free standard shipping for orders above ₹999
- Standard shipping: ₹99 for orders below ₹999
- Express shipping: ₹199 additional charge
- Local delivery in Bangalore: ₹49
Order Tracking
Once your physical order is shipped, you will receive a tracking number via email and SMS. You can use this number to track your package on our website or the courier partner's tracking portal.
Delivery Issues
If you experience any issues with your delivery:
- Contact us immediately if your package is damaged upon arrival
- Report missing packages within 48 hours of the expected delivery date
- Ensure someone is available to receive the package at the shipping address
- We are not responsible for packages lost due to incorrect addresses provided by customers
International Shipping
International shipping is available upon request for select products. Additional customs duties, taxes, and shipping charges may apply. Customers are responsible for any customs fees or import duties imposed by their country.
Contact Us
If you have any questions about shipping or need assistance with your order:
Email: [email protected]
Phone: +91 99946 48717
WhatsApp: +91 99946 48717
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST