Thank you for using our services at Piccu. The following terms are applicable for any products that you have purchased from us.
Eligibility for Refunds
We offer refunds under the following circumstances:
- If the service is not delivered as promised due to an error on our end.
- If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
- If you cancel your subscription within the refund period outlined below.
Refund Period
Refund requests must be made within 7 days of the payment date. Requests made after this period will not be eligible for a refund.
Non-Refundable Cases
Refunds will not be granted under the following conditions:
- If you change your mind after purchasing a subscription or service.
- If you fail to use the service during the subscription period.
- If you violate our Terms of Service, resulting in account suspension or termination.
- For services that have been fully delivered and used as per the agreement.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [email protected]
- Provide your order number, payment details, and reason for the refund request
- Include any relevant documentation or screenshots to support your claim
- Our team will review your request within 3-5 business days
Processing Time
Once your refund request is approved, please allow 5-7 business days for the refund to appear in your account. The exact time frame depends on your payment method and bank processing times.
Partial Refunds
In some cases, we may offer partial refunds based on the usage of our services. This will be determined on a case-by-case basis and at our sole discretion.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: [email protected]
Phone: +91 99946 48717
Address: 418, Blue Bells Apartment, Earappa Reddy Layout, Manjunatha Nagar, Sai Sree Layout, Parappana Agrahara, Bangalore, Karnataka - 560100